All returns must be authorized before they are shipped to SurplusFishingTackle.com. To receive prior authorization please send an email to Customer Service
including the order number and the product and quantity you wish to
return. Do not ship the items until you receive confirmation of
authorization.
The customer is responsible for the packaging and return of items. A proper shipping box with sufficient padding to protect items from damage during shipping must be used. We highly recommend that you insure your shipment and include delivery confirmation. SurplusFishingTackle.com is not responsible for damage during the return process or for shipments not received.
Credits
are contingent upon inspection of item(s) once we receive them and
items that do not comply with all restrictions named above will not
receive a credit. Items returned to us after 30 days and/or without
contacting us will not be credited.
Returns for defective or incorrect items
are handled on a case by case basis. Please contact us within 7 days of delivery if you discover that we have sent you a wrong item or a
defective product.